A leading service provider, known globally for its consulting and outsourcing services.

Steccons is a global company with its presence in India and the U.S. India has been the core delivery centre for providing various service to our clients internationally in a very reliable, efficient and cost-effective manner through offshore business outsourcing model.

Our extensive range of services are prudently chosen to make certain that we establish ourselves as a one-stop-shop for all the requirements of our clients. Customer care, call centre, admin and finance requirements form the bulk of non-core business activities in most of the organizations. We offer unparalleled services and solutions for all these requirements, along with many more custom services that our clients may require.

Our service

Demonstrable experience in delivering desired results with the best-in-class outsourcing service experience.

Our extensive range of services are prudently chosen to make certain that we establish ourselves as a one-stop-shop for all the requirements of our clients. Customer care, call centre, admin and finance requirements form the bulk of non-core business activities in most of the organizations. We offer unparalleled services and solutions for all these requirements, along with many more custom services that our clients may require.

Human Computer intraction
Outbound Services
  • Appointment Scheduling
  • Information Verification
  • Soft Lead Generation
  • Customer Survey
  • Telemarketing
  • Third Party Verification
Human Computer intraction
Web Enabled Services
  • Order Taking
  • Billing Queries
  • Email Support
  • Chat Support
  • Market Research
  • Product Promotion
Human Computer intraction
Inbound Services
  • Customer Support
  • Technical Help Desk
  • Inquiry Handling
  • Product Information Request
  • Virtual Assistance
Customer Satisfaction

Customer Satisfaction

Customer satisfaction is the key to success in any business. At Steccons, we make sure that our agents keep customer satisfaction as their topmost priority. In order to achieve this, we make sure that we keep our customer’s property safe, provide all the relevant information in a proper and timely fashion, address any special requirements they have, take proper feedback from our customers for continuous improvement, be customer centric and resolve all grievance with the highest level of customer satisfaction.

Quality Assurance

We have built an organizational culture where quality is the number one goal and hence, we invest considerable time, money and energy to ensure that we are consistently meeting the agreed upon quality standards. We have a dedicated Quality Assurance team that works very closely with operations team (Subject Matter Experts, Trainers and Team Leaders) and process employees who also perform daily monitoring and coaching sessions with support resources to ensure objective achievement and highest level of quality.

Quality Assurance

Why outsource your Support Services

Recent research has shown that a large percentage of customers prefer live telephone answering services over answering machines with pre-recorded messages, as they are cold, inaccurate and impersonal. When your customers have their calls quickly answered by a live representative, they will definitely continue to use your product or service and remain loyal to your brand.

Maintaining such a well-organized inbound call center in any other part of the world requires huge administrative setup and a great deal of time, effort and money. India is the hub of outsourcing industry. With ample human resources availability matching the required skillset as per the industry standards that too at amazingly low cost makes India a first choice for companies to outsource support process to a company in India.

Other than this, by outsourcing a non-core business functions, like support services, companies can expect to :-

  • Radically reduce operational and infrastructural costs.
  • Achieve higher service quality with dedicated and experienced resources.
  • Benefit from increased customer satisfaction ratio.
  • Maximize ROI and productivity by quickly by focusing on core business areas.
  • Easily expand your network and leverage on state-of-the-art infrastructure and technology already available at your disposal.
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Why choose Steccons over other service providers?

Our BPO services are replacing repetitive tasks and promoting customer satisfaction.

  • Professional & Skilled resources

    Our resources have the required experience, skills, knowledge and technical know-how to handle any type of support service (technical as well as non-technical).

  • Advanced Capabilities

    We have state-of-the-art infrastructure and tools that provide you the needed edge in this domain. Our robust processes, combined together with skilled workforce and quality assurance sets us above other customer support providers.

  • Rich Experience

    Top management with more than 40 years of vast experience in diverse industries across various business verticals in outsourcing and support services helps Steccons to successfully handle almost all type of needs of our customers.

  • 24x7 Support

    Steccons provides support with 24/7 inbound/outbound customer services throughout the year, so you can always be sure that your customers' calls will be answered even on weekends and holidays.

  • Sophisticated Technology

    Steccons' Service Delivery center in India is equipped with the latest data and voice communication systems, supported by a dedicated internet connection, so that we can provide quick and reliable services on a 24/7 basis.

  • Assured Customer Satisfaction

    With our highly skilled and trained resources managing your customer relationships instantly, you can be sure of complete customer satisfaction, unmatched quality in our operations and in return can expect increased customer loyalty, and better customer retention.